Your personal data belongs to you. This Privacy Policy explains exactly what information juan360 collects when you use our platform, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. We encourage you to read this page carefully so you can make informed decisions about your account.
When you create an account with juan360, we collect personal information that is necessary to verify your identity and provide you with a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required under Philippine regulations. We also collect financial information such as your GCash or Maya wallet details when you make deposits or request withdrawals, so that transactions can be processed accurately and securely. During your use of the platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs — this helps us detect unusual access patterns and protect your account from unauthorised use. If you contact our support team, we retain records of those communications to improve our service and resolve any disputes that may arise. We do not collect sensitive personal information beyond what is strictly necessary for account management, identity verification, and regulatory compliance.
The personal data we hold is used primarily to operate your account, process your deposits and withdrawals in Philippine pesos, and deliver the gaming services you have signed up for on juan360. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are essential and cannot be opted out of while your account remains active. With your consent, we may also send you promotional messages about new games, bonuses, or platform features; you can withdraw this consent at any time through your account settings. Your gameplay data and session history are analysed in aggregate to improve platform performance, identify popular game categories, and personalise your experience where possible. We are required by Philippine law and our licensing obligations to retain certain records for compliance and audit purposes, and your data may be used to fulfil those legal requirements. We will never use your personal information to make automated decisions that significantly affect you without providing a means for human review.
juan360 uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across your sessions. Essential cookies are required for the site to operate and cannot be disabled; without them, features such as account login, game loading, and secure payment flows would not work properly. We also use analytical cookies to understand how players navigate the platform — for example, which pages are visited most frequently and where users tend to exit — so that we can make informed improvements to the user experience. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies may affect certain features of the platform. We do not use third-party advertising cookies or share your browsing behaviour with external advertising networks. Any tracking we perform is strictly for the purpose of improving platform security, performance, and the quality of your gaming experience on juan360.
We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — your data is not a product at juan360. We may share limited information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; these partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to do so — for example, in response to a valid court order, regulatory inquiry, or law enforcement request under Philippine law — we may disclose your information to the relevant authorities. If juan360 undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your personal information with other players or make your account details publicly visible. All third-party partners we work with are required to maintain data protection standards consistent with this Privacy Policy.
We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and our servers is encrypted using secure protocols, and access to personal data within our organisation is restricted to staff who genuinely need it to perform their duties. Your account is protected by password authentication, and we strongly recommend enabling any additional security features available in your account settings to further reduce the risk of unauthorised access. We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations under Philippine law. When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised so that it can no longer be linked back to you. If you believe your account security has been compromised, please contact our support team immediately so we can take prompt action to protect your information.
As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of it at any time by contacting our support team. You may also request that we correct any inaccurate or incomplete information associated with your account, and we will action such requests promptly. If you wish to close your account and request deletion of your personal data, you may do so subject to our legal retention obligations — we will inform you of any data we are required to keep and for how long. You have the right to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing that took place before your withdrawal. If you have concerns about how your data is being handled, you are entitled to raise a complaint with the relevant data protection authority in the Philippines. We are committed to responding to all data-related requests within a reasonable timeframe and to treating your privacy rights with the seriousness they deserve.
If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you can reach our support team by visiting the FAQ page or by sending an email to support at juan360.pro — we aim to respond to all privacy-related enquiries within five business days. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine law; when material changes are made, we will notify registered players through the platform or via the contact details on their account. The date at the top of this page indicates when the policy was last revised, and we encourage you to check back periodically. Your continued use of the juan360 platform after any update constitutes your acceptance of the revised policy. We are committed to being transparent about how we handle your data and to keeping this policy clear, accurate, and up to date at all times.
We built juan360 to be a platform Filipino players can trust. If you have questions about your privacy rights or how your data is used, our FAQ page has detailed answers ready for you. Ready to get started? Creating an account takes only a few minutes.